COVID-19 Update: How American Freight and Sears Outlet are responding

As all of us continue to navigate the coronavirus (COVID-19) situation, we want to ensure you that we will be transparent in our actions and communications. Our top priority and commitment is ensuring the health and safety of all our associates and customers. We are continually monitoring the evolution of the situation and are making our decisions based on facts and science, as well as reliance on the expert guidance provided by the Centers for Disease Control and Prevention (CDC), the Federal government and local public health authorities.  

As a result, we have proactively implemented the following actions:

Task Force

We created an internal taskforce to monitor information coming out of the Centers for Disease Control and Prevention (CDC) and other federal and local agencies. As concerns or issues are identified, we are responding expeditiously to assess the situation and take appropriate actions to ensure the health and safety of our associates and customers.

Operating Hours

As an essential retailer to the communities we serve, we’re committed to providing access to needed appliances, hardware, home goods and services that homeowners and businesses need during this time. We have modified our operating hours, and may continue to adjust our hours to balance the needs of customers, associates and communities in response to COVID-19. For the updated hours and available products, visit:

Store Cleaning

The adjusted hours will provide stores additional time to perform cleaning and other required maintenance. Following guidance from the Centers for Disease Control and Prevention (CDC), we’re increasing the frequency of cleaning and general hygiene maintenance in stores and our other locations. We’re also stepping up our efforts to disinfect high-traffic and high-touch areas, as well as posting signage about handwashing and other preventative actions. 

Supporting Our Associates

If associates are diagnosed with COVID-19 or advised by health or government officials to self-quarantine due to direct COVID-19 exposure, we are providing supportive measures for them to feel safe and comfortable as associates of American Freight or Sears Outlet. And as always, we’re encouraging associates who are sick to stay home.

Home Delivery

If customers have a delivery scheduled and want to postpone to a later date, we’ll be happy to reschedule. 

In an effort to protect both our delivery resources and customers in need, the delivery resources will be following strict guidelines for every home delivery. Before the delivery, customers can expect a call from an American Freight associate to discuss that, for everyone’s safety, the delivery resources will maintain a six-foot distance from customers while in a home and will confirm with the customer if they would prefer the plastic covering being left on.

While in the home, the delivery resources will avoid any physical contact including handshakes, wear gloves whenever possible, and ask the customer to use his or her own pen to sign the acknowledgement form. A few things the delivery resources will not be doing include, setting tools or other personal items down inside the home, touching pets and accept anything offered from the customer while in the home. 

We are also asking our customers to help keep the delivery resources safe. We ask that if you are expecting a delivery you wipe down door handles and other items that must be touched during the delivery.

We must all work together to ensure a safe delivery.  

If you have questions about a delivery, online order or other customer concern, please contact your local store or customer service at:

Thank you for your trust and patronage and be well.

American Freight Furniture and Mattress

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COVID-19: What We're Doing
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